At the Big Fashion Sale, we make it our mission to provide a genuine and authentic productst. We respect the brands we work with and the customers we serve. As part of our mission we guarantee the condition and authenticity of all products listed on our website. To ensure authenticity we provide a ‘100% authenticity guaranteed or money back’ policy.

Authenticity Check

Before any item is listed on the Big Fashion Sale it undergoes a rigorous examination by our team of in-house. During each authenticity check, we look for the following:

• Any indicator that the item may be counterfeit. This includes checking the stitching, material and leather tests, inspection of the stamp(s), hardware examinations, and other indicators that are specific to the brand.
• Any indictor that authentic parts of the clothing or accessory have been tampered with. During examination, our experts also check to see if any original parts or aspects of the item have been replaced with counterfeit or cheaper parts.
• As some of the goods we seel are discontinued items, samples and seconds we note and significant damage in the items description. Any scratches, mark, scuff, or other sign of damage is carefully noted by our team. This allows us to list the item with an accurate and genuine description.

Every item listed on the Big Fashion Sale has gone through our authenticity check and been examined by our in-house experts.

Accurate Product Description

Part of our authenticity guarantee is an accurate product description when an item is listed on the Big Fashion Sale. We attempt to honestly and accurately describe and show any faults present in a listed item, however, if you require further information or pictures of any item please contact us and we will be happy to provide any requested details.

Customer Service

At the Big Fashion Sale, customer service and client satisfaction is our main priority. We pride ourselves on offering great service to our customers before, during, and after a sale. As avid fans of Australian brands and international fashion, we are eager to help our clients find the perfect piece of clothing. We take all queries seriously and attempt to provide detailed answers to all questions. Should you have any concerns, issues, questions, or requests, contact us straight away and we will be delighted to respond as soon as possible. Our team of in-house experts, knowledgeable curators, and passionate customer service members aim to make buying high end fashion at an affordable price, as seamless as possible.

Secure Payments and Shipping

Due to the nature of our products, we understand that security is of the upmost importance. We implement the highest levels of security across your whole Big Fashion Sale experience. From the moment you navigate to our website you will notice a small lock to the left of the website name indicating that your connection to the Big Fashion Sale is secure and private.

All transactions made through the website are encrypted with maximum levels of protection including a secure payment gateway, all of which ensures your personal and financial information remains private. We also take extreme care when shipping to make sure the clothing or accessory arrives on your doorstep in the exact same condition it was in when it left the Big Fashion Sale head office.

The Big Fashion Sale implements the process listed above for every item sold on the website. Our client satisfaction rate is extremely high and we have never received a complaint relating to the authenticity or product description of an item sold. By continuing to use the steps listed above we look forward to serving many more satisfied clients in the future who share our passion for leading Australian and international brands.