Big Fashion Sale is dedicated to offering our customers the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
Should you have any questions or concerns about this policy or an item you have received, please reach out to our Member Relations Team for assistance by emailing us at email@example.com
If you need to return a product, please email us at firstname.lastname@example.orgBe sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 3 business days with further instruction on how to remedy the situation.
Change of Mind Returns
As we are a discount website we do not accept sale items back if you change your mind. If an item has been received as advertised without fault, we are not required to provide a refund or replacement.
This policy is exclusively for returning goods that are delivered as advertised without fault. If you have received an item that doesn’t match the description or has a fault, please refer to our general Return Policy.
We deem returns that are a change of mind when the goods are true to how they were advertised and are delivered in a fine condition, free from defect or fault (unless specified in the item description). A common example of a change of mind return would include garments that are not a perfect fit.
To avoid issues such as this please familiarise yourself with the sizing chart of the brand your are purchasing.
The Item Doesn’t Match the Description
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law. To arrange a replacement, credit or refund please email us at email@example.com where will provide you with a paid return method and you will receive a refund for the item. As we do not hold surplus flash sale items in stock, we may be unable to arrange a replacement or exchange in which case a credit note or refund will be issued.
The Item Has a Minor Fault
If the item has a minor fault that was not mentioned in the description of the product and factored into the sale price, please contact us via firstname.lastname@example.org. We will request evidence of the fault and upon receipt of that will offer you a partial refund to repair the item without the need to return the item or the option to return the item for a replacement (where possible) or a refund.
The Item Has a Major Fault
If the item has a major fault in accordance with the Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage. You may email is at email@example.com return for a full refund or you can contact Member Relations to arrange a repair or replacement subject to availability. In some instances, we may request photographic evidence of the fault and request you not to return the product. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.
In some instances where a fault or defect in the item was clearly written in the description of the items and the item was discounted with thus fault taken into account, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:
• The item has been lost, destroyed or disposed of by you;
• The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you;
• The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item;
• The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.
If you are unsure about your eligibility to return or have any questions about a product, our customer service team can be contacted via firstname.lastname@example.org will be happy to assist.
How to Return
If you need to return a product, please email us at email@example.com for instructions. Be sure to include as much information in that email as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 3 business days with further instruction on how to remedy the situation. You must lodge a Return Request within 14 calendar days of your order being dispatched. Upon having your request approved, you must return the item within 7 calendar days.
If you are unsure about your eligibility to return or have any questions about a product, our Member Relations Team can be emailed at firstname.lastname@example.org and will be happy to assist.